Bintrix AI LogoBintrix AI

Refund Policy

Last Updated: June 1, 2025

1. Overview

At Bintrix AI, we want you to be completely satisfied with your purchase. This Refund Policy outlines our guidelines for refunds and cancellations of our subscription services.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for all new subscriptions. If you're not satisfied with our service for any reason, you can request a full refund within 14 days of your initial purchase.

This guarantee applies to:

  • Monthly subscription plans
  • Quarterly subscription plans
  • Lifetime access purchases

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Send an email to support@bintrix.ai with the subject line "Refund Request"
  2. Include your account email address and the date of purchase
  3. Briefly explain the reason for your refund request (optional but helpful)

Our support team will process your refund request within 3-5 business days. Once approved, the refund will be issued to your original payment method. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

4. Refund Eligibility

4.1. Eligible for Full Refund:

  • Requests made within 14 days of the initial purchase
  • Technical issues that significantly impair the functionality of our service and cannot be resolved by our support team

4.2. Not Eligible for Refund:

  • Requests made after the 14-day money-back guarantee period
  • Subscription renewals (the guarantee applies only to the initial purchase)
  • Trading losses or dissatisfaction with market performance
  • Accounts that have violated our Terms of Service
  • Requests based on features or services not advertised on our website

5. Subscription Cancellations

5.1. How to Cancel: You can cancel your subscription at any time through your account settings or by contacting our support team.

5.2. Effect of Cancellation: When you cancel your subscription:

  • You will continue to have access to the service until the end of your current billing period
  • Your subscription will not renew for the next billing cycle
  • No partial refunds are provided for the unused portion of the current billing period

6. Lifetime Access

Lifetime access purchases are eligible for a refund within the 14-day money-back guarantee period. After this period, lifetime access purchases are non-refundable.

7. Special Circumstances

We understand that special circumstances may arise. If you're experiencing issues with our service outside of the standard refund policy, please contact our support team, and we'll work with you to find a fair resolution.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes to this policy constitutes your acceptance of the new terms.

9. Contact Us

If you have any questions about our Refund Policy, please contact us at support@bintrix.ai.